At Maidwell Group, we are committed to maintaining the privacy, confidentiality, and security of all personal information entrusted to us. As a mortgage advisory and brokerage firm operating in the United Arab Emirates and internationally, we collect and process personal information in order to provide accurate advice, determine lending eligibility, and deliver our services to a high professional standard.

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We handle all personal data with care, process only what is necessary, and operate in accordance with the applicable data protection regulations across the jurisdictions in which we work.

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Why We Collect Personal Information

We collect personal information for the following purposes:

• Understanding your financial position: This includes assessing income, liabilities, credit commitments, and overall financial suitability.

• Evaluating your eligibility for mortgage and related financial products: Lenders require detailed information to complete affordability, risk, and compliance assessments.

• Providing accurate and informed advice: Research, product comparisons, and market analysis require access to relevant personal and financial details.

• Ensuring we offer appropriate products and services: Your information helps us recommend solutions that support both your current and future borrowing objectives.

• Meeting our legal, regulatory, and anti-financial-crime obligations: This includes requirements under UAE law, international regulations, and lender-specific due-diligence procedures.

• Maintaining client records and communication: So we can manage enquiries, progress applications, provide updates, issue documentation, and maintain accurate audit trails.

 

Storage and Security

Your personal information is stored securely within our encrypted electronic systems and, where required, in controlled paper records. All sensitive personal data is handled with enhanced safeguards and strict confidentiality. Our security measures include:

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• Encrypted digital storage

• Restricted access to authorised staff only

• Secure communication channels

• Audit trails and access controls

• Safeguards against unauthorised disclosure, alteration, or loss

 

Use of Your Information

We use your information solely to:

• Progress your mortgage or finance application

• Liaise with lenders, partners, and financial institutions

• Conduct due diligence, risk assessments, and compliance checks

• Prepare and submit documentation on your behalf

• Communicate with you throughout your application

• Provide ongoing customer support

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Sharing with Third Parties

We do not sell, rent, or otherwise distribute your personal information to unrelated third parties. However, we may share your information with carefully selected partners strictly for purposes connected to your mortgage or finance application, including:

• Lenders and financial institutions

• Insurance providers

• Approved product and service partners

• Research and analytics agencies

• Third-party processors acting on our behalf

• Fraud prevention, verification, and compliance agencies

• International partners or introducers involved in your case

 

These parties receive only the information necessary to fulfil their specific role and are required to handle your data in accordance with applicable laws and contractual confidentiality obligations.

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International Transfers

In certain cases, your information may be transferred outside your country of residence as part of our service delivery. Where international transfers occur, we implement appropriate safeguards to ensure your information remains protected. This includes the use of secure transfer mechanisms, contractual protections, and compliance with applicable international data protection standards.

Lawful Basis for Processing

We process personal information on the following legal bases:

• Your explicit consent

• Performance of a contract or steps taken at your request before entering into a contract

• Compliance with legal or regulatory obligations

• Legitimate business interests, where such interests do not override your rights

 

Consent

Consent may be provided in writing, verbally, or electronically. You may withdraw your consent at any time, subject to any legal or contractual obligations. Please note that withdrawing consent may limit or prevent our ability to provide certain services or progress your application.

 

Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you

• Request corrections or updates to inaccurate information

• Request deletion or restriction of processing (where legally permitted)

• Object to certain types of processing

• Request information about how your data has been used or shared

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We verify the identity and authority of any requesting party before releasing information or taking action on a request, except where disclosure is required by law.

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, regulatory requirements, or market practices. Any significant amendments will be communicated to you, and the latest version will be published on our website.

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If you have any questions regarding this Privacy Statement or how your personal information is handled, please contact us:

• Email: info@maidwellgroup.com

• Telephone: +971 4 557 2287